Operations Team Manager – Supply and Industry



Retail (Gazprom Energy)


Manchester


Permanent

The Team Manager will have strong leadership skills and will primarily focus on building a high performing team, supporting individuals and the team to achieve this through many different methods.

About us

Our History

A small, independent gas supplier in the North West of England, Pennine Natural Gas was how we began. But we are always reaching for better. Since joining the Gazprom Group in 2006 and becoming Gazprom Energy we have gone from strength to strength becoming one of the leading B2B gas suppliers in the UK and expanding into France and Netherlands. We now supply over 60,000 business customers at close to 100,000 sites across Europe.

Manchester is home to our European headquarters and our locations are united by our ethos: making customers happy, doing the basics brilliantly and finding new ways to go above and beyond their expectations.

Our Future 

The energy world is changing, driven by forces of decarbonisation, competition, digitalisation and customer expectations. Our strategy over the next few years responds to these big changes. This means always reaching for better for our customers, for our business and for ourselves as individuals.

We have an ambitious growth strategy that builds on our strengths – our culture, our people and our brand. We are growing in Electricity, in Green and in Gas. We’re strengthening our foundations – our systems and our behaviours. Big things are happening at Gazprom Energy – and we’re looking for talented people comfortable with data and digital technologies to join us on this journey.

Our culture is defined by our people and Gazprom Energy is a place where you can be yourself. We are friendly, enthusiastic, helpful and purposeful. We encourage everyone to have a learning mindset, challenge respectfully, have a bias for action and to make evidence-based decisions.  In return you can expect to receive the right mix of challenge and support for your role, your wellbeing and ambitions.

Since 2012 we have been accredited with the Investors in People Gold standard and are very proud of our track record developing and promoting internal talent. So, if you are one of those people who never likes to settle and enjoys being empowered to find creative ways to improve, then Gazprom Energy might be the place for you.

Role objectives

The Team Manager will have strong leadership skills and will primarily focus on building a high performing team, supporting individuals and the team to achieve this through many different methods.

They will ensure that all communication instructions, responses and information shared between Market Participants involved in the provision, installation, operation and maintenance of metering and AMR assets in the regulated retail gas market are actioned to industry standards.

They will inspire through leading by example, coaching, personal development, and through group activities to help the team work collaboratively building trust.

They will also be responsible for addressing any performance requirements appropriately. The team members should be autonomous, have ownership and accountability for all of the processes, and have a clear path to grow within the company.

The Team Manager will develop strong working relationships with the other operations and department managers, ensuring process are aligned and operating most effectively

The Team Manager will report to the Operations Manager collaborating on company strategy and will be responsible for ensuring the KPIs are achieved.

 

Duties & Responsibilities

  • Responsibility and overall accountability of our Gas Metering & AMR portfolio and Sitework Activities on a monthly basis which contributes to accurate billing
  • Lead and motivate a team to meet and exceed monthly industry performance
  • Production of daily, weekly and monthly metering and AMR performance reports where high accuracy and attention to detail is required. These reports are presented to stakeholders at all levels of the business, including regulation, finance and senior management
  • Thorough understanding of industry processes that can impact billing performance.
  • Lead and develop a strong, collaborative team through clear objectives, clear communication of strategy and allowing team members to be involved in development of the department and the business – leading regular, documented team meetings.
  • Support the development and growth team members through coaching, mentoring, personal development and feedback in regular, documented 121s and HPP reviews
  • Identify and manage any performance needs in the team appropriately
  • Continuous training and review of skills within the team, to ensure people are able to maximise their potential
  • Create accountability within the team – delegating ownership equally amongst team members with clear agreement of objectives and reporting back
  • Achieve KPIs in line with company strategy and operational objectives – regularly monitoring progress and making improvements where necessary
  • Provide clear, accurate and timely management reporting as required.
  • Maintain and develop high levels of collaboration with other Operations and department managers
  • Ensure all business process are documented and reviewed regularly for improvement. The role holder may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in line with business needs.
  • To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.
  • You may also be required to carry out any other duties within the scope and purpose of this role as requested by your line manager and in line with business needs.

Skills & Competencies

  • Strong communication and leadership skills
  • Strong analytical and numeracy skills
  • Ability to build strong relationships with a wide range of stakeholders
  • Ability to develop and implement lean processes
  • Self-motivated with the skills to engage and motivate others
  • Excellent time management with the ability to prioritise workloads and adhere to deadlines
  • Understands gas and or electricity industry processes, especially those that impact billing, reads, data quality and industry performance

Experience

  • Previous Experience in Gas and Power metering, read or billing role, ideally within the energy industry required
  • Understanding of gas and electricity industry processes, especially those that impact billing, reads and industry performance
  • Number literate – this is a technical role and experience of producing performance reports is required
  • Customer Service skills
  • Proven experience of successful team management
  • Understanding of regulation requirements

Education

Education to an A level standard or higher preferable in a Mathematics related subject.

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