Head of Sales and Marketing



Retail (Gazprom Energy)


's-Hertogenbosch (Netherlands)


Permanent

Reporting to the Head of NL Retail and a member of the NL leadership team, the position of Head of NL Sales & Marketing is essential to our success as we continue to build our position as the go-to supplier for business energy in the NL. The role holder will be accountable for defining and delivering our marketing and sales strategies for gas, power and carbon across all sectors (SME, Mid-Market and Corporate) to ensure achievement of the 3-year business plan for the NL business.

About us

From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the second largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe.

Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running.

Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.

Role objectives

Reporting to the Head of NL Retail and a member of the NL leadership team, the position of Head of NL Sales & Marketing is essential to our success as we continue to build our position as the go-to supplier for business energy in the NL.

The role holder will be accountable for defining and delivering our marketing and sales strategies for gas, power and carbon across all sectors (SME, Mid-Market and Corporate) to ensure achievement of the 3-year business plan for the NL business.

Duties & Responsibilities

General

Member of NL leadership team and collectively responsible for delivery of NL business performance and achievement of strategic KPIs.

Development and delivery of marketing and sales strategies for gas, power and carbon across all NL segments (SME, Mid-Market and Corporate) to deliver sales targets.

Ensuring that all marketing and sales activities are conducted within designated budgets.

Sales

Responsible for future marketing and sales forecasting & planning.

Responsible for new business development, negotiations and conclusion of commercial contracts in line with proposed budgeted growth.

Identifying and implementing key areas for improvement in the sales process.

Ensuring sales operations processes are in place to drive overall sales performance.

Strategy

Responsible and accountable for developing and executing insight-driven business strategies to deliver growth.

Supporting the pan-European growth strategy for the group.

Responsible for ensuring the delivery of an aligned ‘service & delivery’ strategy in partnership with Operations and Customer Excellence to ensure efficiency targets are met.

Reviewing existing products, services and markets, making necessary changes as and when required.

Championing and leading new product or service development, from innovation through to successful implementation.

Marketing

Developing detailed marketing strategies and plans

Agreeing appropriate marketing and communication tactics throughout the buying funnel to optimise conversion

Driving brand alignment across products and the processes, people and communications in the Sales & Marketing department

Developing the use of marketing technology to improve digital capabilities to optimise performance and improve the customer/TPI buying experience.

Accountability for the NL marketing budget plan, reports and forecasts

Account Management

Responsible for the creation and implementation of a structured account management plan across all sectors covering both TPIs & end users.

Developing and maintaining an excellent understanding of the key customers/target audience

Working closely with the Managers of Sales sectors to manage key customers

Leading the Sales team in assessing and validating consumer needs on a regular basis.

Risk

Ensuring teams are fully aware of and operating within the governance policy at all times

Regularly reviewing the credit risk associated to the sales portfolio

Assessing the risks to the business of any new commercial opportunities.

Assessing ongoing debt position related to the customer portfolio

Leadership

Bring a consistent approach to people management across the Sales & Marketing function

Strategic setting of annual HPP targets ensuring they are relevant to role and individual

Oversee the training and development strategy of all individuals across the Sales & Marketing teams

Develop a strategic development plan based on capabilities to ensure there is a strong succession plan in place across Sales & Marketing

Member of the Retail Leadership Group, contributing beyond a purely functional role to help drive the business to achieve its targets and strategic priorities.

Skills & Competencies

  • Highly motivated and self-driven
  • Strong commercial acumen with a strategic and risk-based approach
  • An excellent communicator with an ability to interact at all levels of an organisation and across cross-functional teams
  • Excellent stakeholder management skills
  • Proactive and organised
  • Resilient and a hands-on problem solver
  • Confident networking capabilities
  • Outstanding communication and leadership skills.
  • Excellent interpersonal skills with ability to influence senior stakeholders and build strong internal and external relationships.
  • Exceptional analytical skills with ability to quickly digest and understand complex information.
  • Ability to develop and continuously improve processes.
  • Self-motivated with the skills to engage and inspire others.
  • Excellent English language skills

Experience

Key:

  • Experience operating as a senior leader in B2B energy or utilities with a track record in driving growth through Sales & Marketing
  • Expert at developing and implementing Sales & Marketing strategies
  • Experience of managing, developing and leading a high-performing Sales & Marketing team
  • Experience managing departmental budgets
  • Strong professional networks in the B2B energy market

Desirable:

  • Experience operating across all B2B energy segments (SME, Mid-Market & Corporate)

Education

  • Educated to degree level

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