Corporate Account Executive



Retail (Gazprom Energy)


Manchester


Permanent

The Corporate Accounts Executive is responsible for supporting the Account Managers in the renewal of complex fixed and flexible Gas and Power contracts to large and prestigious customers.

About us

Our History

A small, independent gas supplier in the North West of England, Pennine Natural Gas was how we began. But we are always reaching for better. Since joining the Gazprom Group in 2006 and becoming Gazprom Energy we have gone from strength to strength becoming one of the leading B2B gas suppliers in the UK and expanding into France and Netherlands. We now supply over 60,000 business customers at close to 100,000 sites across Europe.

Manchester is home to our European headquarters and our locations are united by our ethos: making customers happy, doing the basics brilliantly and finding new ways to go above and beyond their expectations.

Our Future 

The energy world is changing, driven by forces of decarbonisation, competition, digitalisation and customer expectations. Our strategy over the next few years responds to these big changes. This means always reaching for better for our customers, for our business and for ourselves as individuals.

We have an ambitious growth strategy that builds on our strengths – our culture, our people and our brand. We are growing in Electricity, in Green and in Gas. We’re strengthening our foundations – our systems and our behaviours. Big things are happening at Gazprom Energy – and we’re looking for talented people comfortable with data and digital technologies to join us on this journey.

Our culture is defined by our people and Gazprom Energy is a place where you can be yourself. We are friendly, enthusiastic, helpful and purposeful. We encourage everyone to have a learning mindset, challenge respectfully, have a bias for action and to make evidence-based decisions.  In return you can expect to receive the right mix of challenge and support for your role, your wellbeing and ambitions.

Since 2012 we have been accredited with the Investors in People Gold standard and are very proud of our track record developing and promoting internal talent. So, if you are one of those people who never likes to settle and enjoys being empowered to find creative ways to improve, then Gazprom Energy might be the place for you.

Role objectives

The Corporate Accounts Executive is responsible for:

  • Supporting the Account Managers in the renewal of complex fixed and flexible Gas and Power contracts to large and prestigious customers.
  • Expanding TPI Relationships
  • Query Management and resolution for customers and TPIs
  • Utilising data to help improve and enhance decision making / innovation

 

A key task of this role is to manage queries from allocated TPIs baskets for the Corporate Accounts team, resulting in long term strategic partnerships with the UK and Ireland’s largest energy consultants and some large direct customers.

Fundamentally this role is a support role and it is critical that the role holder has excellent customer service and analytical skills.

Duties & Responsibilities

  • Day to day account management of large customers, working closely with other Gazprom Energy teams and external third parties to resolve customer queries to a high standard and in a timely and efficient manner
  • Develop Gazprom Energy’s reputation for customer service, industry knowledge and product flexibility.
  • Participate in project-based work to help support the corporate teams continuous innovative approach to Always Reach for Better.
  • Utilise data to help support evidence-based decision making.
  • To be willing to represent and promote the Gazprom Energy brand both internally and externally attending customer meetings alongside he account managers.

Skills & Competencies

  • Confidence: ability to act and deal with conflict in professional and mature manner, being diligent, resilient and dependable
  • Effective communication skills: Demonstrable ability to build long term relationships with key stakeholders (internal and external) in both a written and verbal format
  • Strong Analytical skills using data to help innovate, automate and make evidence-based decisions
  • Effective organisation skills allowing for the management of multiple priorities
  • Ability to identify issues and drive action plans to improve business performance/process.
  • Good Microsoft Office computer skills (e.g. Word, Excel, PowerPoint, e-mail)
  • Concern for accuracy and ability to meet tight deadlines
  • Excellent interpersonal skills with ability to influence senior stakeholders and build strong internal and external relationships.
  • Strong analytical skills with ability to quickly digest and understand information.
  • Ability to develop and continuously improve processes.
  • Self-motivated with the skills to engage and inspire others

Experience

  • Knowledge of the UK Energy Industry and its operations enabling for more efficient query handling
  • Experience in a customer facing role and liaising with customers via typical communication channels (verbal/written)
  • Sound knowledge and experience in Industry processes
  • Effective organisational skills
  • Demonstrable ability to work under pressure and manage high volume workflows
  • Strong communication skills: Demonstrable ability to build long term relationships with key stakeholders (internal and external) in both a written and verbal format
  • Good understanding of customer journey from the initial call with a prospective customer to issue of final invoice or confirmation of renewal contract.
  • Ability to work both as part of a team and individually to ensure continued excellent customer service delivery

Education

  • Degree level education preferable or equivalent industry or customer facing experience

 

 

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